FAQs

Tryilluminate – Frequently Asked Questions

Welcome to our FAQ! Here’s everything you need to know about orders, installation, delivery, and how to get the most from your Tryilluminate lights.

🚚 Orders & Shipping

Do you ship internationally?
Yes! We ship worldwide. Delivery rates and timeframes vary by location and are shown at checkout.

How much is shipping?

UK Standard: Free
UK Express: £4.99
International: Calculated at checkout based on location

When will I receive my order?
Orders are usually processed within 1–2 business days. Delivery times:

UK: 5–7 working days
International: 7–10 working days
Tracking details will be sent via email once your order has shipped.

Can I change or cancel my order?
If your order hasn’t been packed, we’ll do our best. Email us ASAP at support@tryilluminate.co with your name and order number.

🛠️ Installation & Product Use

How do I install my light?
All of our lights are wireless, magnetic, and adhesive-backed—no tools needed!
📄 Download our full installation guide here

Basic install steps:

Clean your surface
Attach included adhesive magnets
Stick and snap your light into place
For best results, let the adhesive cure for 12–24 hours before attaching the light

Can I use these lights anywhere?
Yes! Most lights are perfect for hallways, under cabinets, closets, stairways, and more.

For outdoor use, check out IlluminateSolar (waterproof + weatherproof)
Not all products are moisture-safe, so avoid bathrooms unless specified

How do I charge my light?
All Tryilluminate products are USB rechargeable (USB cable included). Simply detach the light from its magnetic base and plug it into any USB port or adapter.

What are the light modes?
All lights have 3 settings:

Motion Sensing – Turns on when motion is detected
Always On – Manual mode (drains battery faster)
Off – Power-saving mode

Does it work during the day?
Tryilluminate products have a daylight sensor and only activate when it’s dark enough. To test, use them in a dim room or cover the sensor.

How does brightness control work?
On models like the IlluminateStrip 2.0, you can wave your hand over the sensor to adjust brightness—no buttons needed.

🔋 Product-Specific FAQs

IlluminateStrips / 2.0:

Rechargeable, motion-sensored, adhesive mount
New version includes hand-wave brightness control

IlluminateSolar:

100% solar-powered with motion sensor
Weatherproof and designed for outdoor use
Lasts 10–12 hours after full charge

The Apex, Sconce, Halo:

Indoor-ready, minimal design
Motion-activated
Rechargeable with USB-C
Designed for areas like stairwells, shelves, and bedside tables

🔁 Returns & Support

What’s your return policy?
We offer a 30-day money-back guarantee on all products.
If your item is damaged or defective, email us at support@tryilluminate.co with a photo/video and we’ll sort it right away.

My light won’t turn on—what should I do?

Ensure it's fully charged
Make sure it's in a dark environment (for motion sensor to trigger)
Try switching between Auto, On, and Off modes
Still stuck? Send us a quick email with photos or a short video—we're happy to help

🙋 Still need help?

No worries—we’ve got you.
Email us at support@tryilluminate.co or DM us on Instagram: @tryilluminate